Head of IT

Role Overview The IT Manager is responsible for leading and managing all IT operations across Phoenix Contact Southeast Asia, ensuring reliable, secure, and scalable IT systems that support business growth, digital transformation, and operational continuity. This role acts as the bridge between global IT (DPS/Group IT) and local business units, ensuring alignment with global standards while addressing regional business needs. Key Responsibilities 1. IT Operations & Service Delivery Oversee day-to-day IT operations across SEA (Singapore, Malaysia, Indonesia, Thailand, Vietnam) Ensure effective L1–L3 support structure for business users Manage IT infrastructure, systems availability, and incident resolution Maintain IT service levels aligned with global SLAs 2. Infrastructure & Systems Management Manage regional IT infrastructure (network, servers, cloud, endpoints) Ensure system stability, performance, and scalability Oversee lifecycle management of hardware and software assets Support major enterprise systems (e.g., SAP, CRM, collaboration platforms) 3. Cybersecurity & Compliance Ensure compliance with Group IT policies and local regulations Implement cybersecurity measures, risk monitoring, and mitigation Govern user access, data protection, and IT audits Act as escalation point for IT security incidents 4. Digital Transformation & Projects Lead regional IT/digital initiatives (e.g., SAP rollout, automation, AI adoption) Partner with business functions (Sales, Marketing, HR, Finance) to identify IT needs Manage project delivery, timelines, and stakeholder alignment Drive process standardization and continuous improvement 5. Stakeholder & Vendor Management Serve as primary IT interface between SEA management and global IT teams Collaborate with DPS (Digital Processes & Solutions) and Corporate IT Manage external vendors, service providers, and outsourcing partners Align IT priorities with business strategy 6. Team Leadership & Capability Development Lead and develop regional IT team (including IT coordinators/support staff) Define roles, responsibilities, and performance expectations Build capabilities in emerging areas (cloud, cybersecurity, AI) Foster a service-oriented and collaborative IT culture 7. Budget & Governance Manage IT budget, cost optimization, and investment planning Ensure alignment with corporate governance and approval processes Track IT performance metrics and reporting Key Requirements Experience 8–12+ years in IT operations, infrastructure, or enterprise systems Experience managing regional IT operations (multi-country environment preferred) Proven track record in digital transformation / ERP / SAP projects Skills IT infrastructure & operations management Project & stakeholder management (regional/global) Cybersecurity and compliance awareness Vendor management and outsourcing governance Strong business partnering mindset Leadership Competencies Strategic thinking with operational execution capability Strong communication across global and local stakeholders Problem-solving and decision-making under pressure Change management and transformation leadership Reporting Line Reports to: Director, Digital Transformation